Version
Include the app version
Check the version shown in the app sidebar/header and include it in the report.
Support
Support and troubleshooting
Get help, report bugs, find logs and collect the details needed to diagnose desktop issues.
Before reporting a bug
System
Include OS and install type
Windows/macOS/Linux, OS version, release build or development build, and where the library is stored.
Steps
Describe what triggered it
List the shortest path to reproduce the bug, including folder size and file types when relevant.
Where to find logs
These are the common diagnostic paths. Adjust if the app data directory differs on your system.
Windows
%APPDATA%\image-metahub\logs\process-events.log
%APPDATA%\image-metahub\renderer-crashes.log
macOS
$HOME/Library/Application Support/Image MetaHub/logs/process-events.log
$HOME/Library/Application Support/Image MetaHub/renderer-crashes.log
Useful report template
Image MetaHub version:
OS and version:
Install/build type:
Library size:
Media types involved:
What happened:
Steps to reproduce:
Expected behavior:
Logs attached:
Screenshots/recording:
Common fixes
macOS quarantine
If macOS blocks unsigned builds after moving the app to Applications:
xattr -dr com.apple.quarantine "/Applications/Image MetaHub.app"
GPU / black screen test
If the interface turns black, try launching with GPU disabled to test whether it is a compositor/GPU issue.
IMH_DISABLE_GPU=1 open -a "Image MetaHub"
Still stuck?
Open an issue with version, OS, reproduction steps and logs.